![]() ![]() I cringe every time I have to send a drop from my phone…ĭear C. And not once! But twice… After you enter your credentials, the screen flips and it asks you for your credentials again… Really bad. First, you have to login every time you open the app. Drag a file to the little water droplet in your menu bar, boom, you are done. When it comes to sharing files with ease, nothing comes close. Upgrading one star for the response from developers! Really looking forward to the next iteration. I’m a longtime Droplr user and I can’t imagine why for such a great service with such a broad customer base, they can’t produce an app that ENHANCES the utility of the service rather than DETRACTS from it… Dropping the star I added, plus one more because that’s the value I get from the app. UPDATE: Despite the response from the developers, the app still requires double log in. It is customers like you that keep us motivated to do better! Thanks for taking the time to share your experience, we appreciate it. ![]() Wow! Talk about a power user □ Happy to hear Droplr is adding value to your day to day business. Whoever did this got my respect! Thanks for bringing back a tool as we designers need for our workflow! I wish you luck to gain back your reputation after all this mess. They basically kill their own app until now! The app works great, and it’s back to business! I’m trying not to cry here. I can send zip files, pictures, files, docs, projects, audio files, everything just with droplr and suddenly they didn’t let you share anything anymore! Just pics or screen videos. The frustration start growing, I try to use Cloudapp, then Cleanshot X, but none of them offer a all-in-one tool like Droplr. Then I managed to get back the legacy app for a while, but I seriously didn’t knew why they changed the app and what kind of users they were after. Then Mobile apps changed and it really start costing me more money trying to keep up with my clients than taking advantage with the new droplr apps! I was forced to use the website to do what I was used with the original apps. It was the tool that make Dropbox obsolete in my workflow. That could be a missed opportunity to regain loyalty and prevent still more customers from taking flight after this latest outage.I don’t know who is behind the boss desk now but thanks God the usefulness of this app and service is back !!! I use Droplr as my main tool for sharing docs to my clients. While Gupta wrote that Dropbox is “very sorry for the disruption,” his postmortem doesn’t say anything about giving customers discounts or other perks for putting up with the outage. And there’s always the widely used Google Drive. Fellow cloud-storage company and IPO candidate Box will look good after the technical issues, to say nothing of challengers from hybrid storage vendor Egnyte and and up-and-comers like Droplr and SugarSync. Outages are nothing but bad news for a company standing in line to go public. Such remarks suggest that the outage might have inflicted serious damage to Dropbox, perhaps more than previous outages, including one around this time last year. And Give me a prorated refund, i want out, ![]() I had to crawl through google news to find this forum from one of the tech blog posts to find out it’s DB servers at fault, and not my devices.ĭB, save yourself. of Singapore to leave:Īs a paying customer from Singapore, who has bought a few accounts and waved DB’s banner over the other cloud services, this severe lack of proactive communication is a deal breaker. My subscription is up in the next month but I won’t be renewing.Īnd the debacle appears to have persuaded customer Gio N. I expect better customer service for a product that is twice as expensive as Google Drive and Skydrive. Now that syncing is finally working again, I can begin migrating my data to another service. was looking to pack up his virtual bags and going elsewhere: ESPECIALLY unprofessional lack of detailed timely communication. Actually, I was pro-active and found a few which might work for us if anything even close to this ever happen again. We’re using Dropbox for Teams (A LOT of money), and after this incident, I would be MUCH less resistant to any requests to research alternative solutions (and there seems to be a plenty of them). ![]() Silence and trying to cover the scale of the problem was absolutely unprofessional. ![]()
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